“On Monday morning at 8:00 I came into your store. I needed an air conditioner as soon as possible since I have my 94 year old dad living with me. They had my choice in stock and delivery would be Thursday. I heard Joe say “94 years old.” Joe came out and asked for my number where I could be reached – and with no promises – maybe someone could come out earlier. That very afternoon I received a call from Joe that someone would be there between 2:30-3. Two very nice young men arrived at exactly 3:00. Much to my surprise they came and immediately took out my broken unit…They acted quickly and efficiently and neatly – and voila I had my new air conditioner.
I cannot tell you how much I truly appreciate all the efforts made by your staff to recognize a serious situation of having an elderly person in this heat and no air conditioning. Your professionalism shone through from the front of your store to the back.”
– M. Lennox